Caring for the patient, caring for the record: an ethnographic study of 'back office' work in upholding quality of care in general practice.
The quality of information recorded about patient care is considered key to improving the overall quality, safety and efficiency of patient care. Assigning codes to patients' records is an important aspect of this documentation. Current interest in large datasets in which individual patient data are collated (e.g. proposed NHS care.data project) pays little attention to the details of how 'data' get onto the record. This paper explores the work of summarising and coding records, focusing on '...Expand abstract
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Copyright © Swinglehurst and Greenhalgh; licensee BioMed Central. 2015
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