Local government performance, cost‐effectiveness, and use of the web: An empirical analysis
This article empirically assesses the relationship between government use of the web, service performance, and cost‐effectiveness. It tests and challenges the assumption, prevalent in government thinking and in the Digital Era Governance (DEG) quasi‐paradigm, that the delivery of web‐based public services is associated with better outcomes. English local government is used as a test case, for which (uniquely) good‐quality full‐population time‐series data for council performance, cost, and web...Expand abstract
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- Peer review status:
- Peer reviewed
- Copyright holder:
- Nicholls, T
- Copyright date:
Copyright © 2019 The Author. Policy & Internet published by Wiley Periodicals, Inc. on behalf of Policy Studies Organization.
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- CC Attribution (CC BY)
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