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Local government performance, cost‐effectiveness, and use of the web: An empirical analysis

Abstract:

This article empirically assesses the relationship between government use of the web, service performance, and cost‐effectiveness. It tests and challenges the assumption, prevalent in government thinking and in the Digital Era Governance (DEG) quasi‐paradigm, that the delivery of web‐based public services is associated with better outcomes. English local government is used as a test case, for which (uniquely) good‐quality full‐population time‐series data for council performance, cost, and web...

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Publication status:
Published
Peer review status:
Peer reviewed

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Publisher copy:
10.1002/poi3.209

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Institution:
University of Oxford
Division:
SSD
Department:
Oxford Internet Institute
Role:
Author
ORCID:
0000-0002-6971-8614
Publisher:
Wiley Publisher's website
Journal:
Policy and Internet Journal website
Volume:
11
Issue:
4
Pages:
480-507
Publication date:
2019-07-11
Acceptance date:
2019-05-07
DOI:
EISSN:
1944-2866
Source identifiers:
1019238
Language:
English
Keywords:
Pubs id:
pubs:1019238
UUID:
uuid:3781c33f-a1b2-4452-a2e2-e1afcfbd4cee
Local pid:
pubs:1019238
Deposit date:
2019-06-19

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