Report on the 'Mystery Shopper' exercise conducted for the Citizen Redress NAO report. Published alongside Citizen Redress: What citizens can do if things go wrong with public services: HC 21 Session 2004-2005, 9 March 2005.

Bartholomeou, P; Bishop, M; Margetts, H; Pearce, O; Tinkler, J; Welham, S

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Report on the 'Mystery Shopper' exercise conducted for the Citizen Redress NAO report. Published alongside Citizen Redress: What citizens can do if things go wrong with public services: HC 21 Session 2004-2005, 9 March 2005.

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APA Style

Bartholomeou, P., Bishop, M., Margetts, H., Pearce, O., Tinkler, J., & Welham, S. (2005). Report on the 'Mystery Shopper' exercise conducted for the Citizen Redress NAO report. Published alongside Citizen Redress: What citizens can do if things go wrong with public services: HC 21 Session 2004-2005, 9 March 2005.

MLA Style

Bartholomeou, P., et al. Report on the 'Mystery Shopper' Exercise Conducted for the Citizen Redress NAO Report. Published alongside Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services: HC 21 Session 2004-2005, 9 March 2005. 2005.

Chicago Style

Bartholomeou, P, M Bishop, H Margetts, O Pearce, J Tinkler, and S Welham. 2005. “Report on the 'Mystery Shopper' Exercise Conducted for the Citizen Redress NAO Report. Published alongside Citizen Redress: What Citizens Can Do If Things Go Wrong with Public Services: HC 21 Session 2004-2005, 9 March 2005.”
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+ Bishop, M More by this author

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+ Margetts, H More by this author

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University of Oxford

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Oxford Internet Institute

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+ Tinkler, J More by this author

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Publication date:: 2005-01-01

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Pubs id:: pubs:631757
UUID:: uuid:6498089a-e31f-4287-abc9-262f8cebb271
Local pid:: pubs:631757
Source identifiers:: 631757
Deposit date:: 2016-07-04

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Report on the 'Mystery Shopper' exercise conducted for the Citizen Redress NAO report. Published alongside Citizen Redress: What citizens can do if things go wrong with public services: HC 21 Session 2004-2005, 9 March 2005.

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