Journal article
How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS)
- Abstract:
-
Objectives To describe the current work of the Patient Advice and Liaison Service (PALS) and assess the service’s potential to resolve concerns and contribute to organisational learning.
Design A qualitative study using semistructured interviews.
Setting Four mental health trusts and four acute trusts in the English National Health Service, a total of eight PALS across different trusts.
Participants Twenty-four... Expand abstract
- Publication status:
- Published
- Peer review status:
- Peer reviewed
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Authors
Funding
National Institute for Health Research (NIHR)
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Bibliographic Details
- Publisher:
- BMJ Publishing Group Publisher's website
- Journal:
- BMJ Open Journal website
- Volume:
- 11
- Issue:
- 11
- Article number:
- e053239
- Place of publication:
- England
- Publication date:
- 2021-11-25
- Acceptance date:
- 2021-11-03
- DOI:
- EISSN:
-
2044-6055
- Pmid:
-
34824119
Item Description
- Language:
- English
- Keywords:
- Pubs id:
-
1213467
- Local pid:
- pubs:1213467
- Deposit date:
- 2022-06-01
Terms of use
- Copyright holder:
- Shepard et al.
- Copyright date:
- 2021
- Rights statement:
- ©2021 Author(s) (or their employer(s)). Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ. http://creativecommons.org/licenses/by-nc/4.0/ This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial.
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