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Journal article

TripAdvisor reviews of London museums: a new approach to understanding visitors

Abstract:

The digital revolution has affected museums in many ways, both directly and indirectly. A major external change is the rise of user‐written reviews; that is, reviews written by museum visitors and posted on the Internet. User‐generated reviews pose challenges to museums, as they are publicly available and largely outside the control of museums. This article discusses research on reviews of accredited museums in London. Our data set consists of all reviews written about 88 London museums that ...

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Publication status:
Published
Peer review status:
Peer reviewed

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Publisher copy:
10.1111/muse.12200

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Institution:
University of Oxford
Department:
Oxford Internet Institute
Role:
Author
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Institution:
University of Oxford
Division:
SSD
Department:
Oxford Internet Institute
Oxford college:
Hertford College
Role:
Author
ORCID:
0000-0002-6894-4951
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Name:
Arts and Humanities Research Council
Grant:
AH/L009854/1
Publisher:
Routledge
Journal:
Museum International More from this journal
Volume:
70
Issue:
1-2
Pages:
154-165
Publication date:
2019-01-11
DOI:
EISSN:
1468-0033
ISSN:
1350-0775
Language:
English
Keywords:
Pubs id:
pubs:956378
UUID:
uuid:90d4d95a-62eb-4b84-aaf9-cee1009afdd3
Local pid:
pubs:956378
Source identifiers:
956378
Deposit date:
2019-01-15

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